We proudly stand behind the technology and products that we sell. You may return merchandise in its original condition within 30 days of receiving your order. For a full refund, the merchandise must also be in 1) new condition, 2) packed in its original manufacturer box and include all original packaging material, and 3) contain all original manuals and any accessories that came with the item.

note: A Return Authorization (RA) is required prior to shipping your package back to us. We will not refund merchandise returned to us without an RA. Please contact us for an RA at 877-891-7333 or email to info@shopenergywise.com, please have your receipt ready.

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 7 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (7) business days.

If the return is the result of our error, we will arrange to have the item picked up and returned to our warehouse. We will issue a complete refund including shipping costs, if any. Sorry, we cannot refund shipping costs for orders shipped to Canada.

Items that are returned in unsellable condition, are missing parts, or returned to us without authorization will be charged a 15% restocking fee at our discretion.

If a package is returned to our warehouse or undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount minus a $25 shipping/handling charge.

How to Return An item

1. Call our Customer Service at (877) 891-7333 or email at info@shopenergywise.com to obtain a Return Authorization (RA). We will issue an RA# which will be included on the shipping label, RA numbers are valid for 10 days, please send your item back in a timely manner. We will mail the return label to you via USPS, or send to your email account.

2. Pack your return- Wrap your item carefully and place it in the original packaging with all documents, manuals, parts, and accessories, and adhere the return label to the box.

3. Ship your return – you as the buyer will be required to drop the heater off in its original box at a UPS location. Please keep your original receipt. You are responsible for seeing to it that we receive your item back in our warehouse undamaged and in good working order.

4. Receive Credit – Upon receipt of your item, we will issue you a credit refund. Please allow 14 business days for your credit refund to post to your account or to receive a check in the USPS mail.